Thanks for purchasing toys from Smartivity.All our toys are designed in collaboration with children who test the toys for age-appropriateness, fun and educational value as well as ease of building and simplicity of instructions. We are confident that your child would love the Smartivity experience.However, if you or your child happens to have any complaints about our toys, we offer a No Questions Asked Policy. You must return the product in an undamaged and unused condition within 10 days of the purchase to enjoy the benefits of our policy.In order to be eligible for a refund, you have to return the product within 10 calendar days of your purchase.After we receive your product, our team of professionals will inspect it and process your refund.The money will be refunded to the original payment method you’ve used during the purchase.For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.If you have initiated the return after 10 calendar days have passed, you will not be eligible for a refund.If anything is unclear or you have more questions feel free to contact our customer support team on info@smartivity.in, chat with our customer support agent on our website or call/Whatsapp us on 81309 49966.